ORDER RECEIVED
Upon placing your order, you will receive a system-generated confirmation email. Please check all details to ensure they are correct. Our menu’s “My Account” section lets you manage your order and edit order details anytime. When filling out your order details, an account may be created at the checkout. You may also manage shipping addresses, payment methods and passwords in this area.
DISCREET PACKAGING
Due to the nature of the product, all orders are wrapped in plain packaging. We won’t mention the contents on the exterior; only our generic company name, “Bondimedical,” will appear on the packaging. To ensure discretion, we use only Australia Express Post satchels.
ORDER PROCESSING & RATES
Orders are processed and shipped within one business day. Its status in your account will change to “Complete,” and a tracking number will be emailed to you. Australia Post will collect your shipment from our warehouse. You may follow your delivery using your tracking number on the Australia Post website.
Bondimedical prefers Australia Express Post for domestic orders. This is a priority delivery service with next-business-day delivery within the Express Post Network. All of our shipments are covered with signature upon delivery. If no one is home to sign for your delivery, a card detailing where you can collect your item from Australia Post will be left. Your shipment and package are also covered by insurance, so your item will be replaced in the unlikely event of loss, damage or theft.
Our rates are as follows:
Australia
Per shipment: $24.95
Spare Parts: $19.95
International
Per shipment: AUD 29.95
Spare Parts: AUD 24.95
INTERNATIONAL SHIPMENTS
Your local courier dispatches worldwide freight, including UPS, DHL, and FedEx. These couriers can complete international deliveries in as little as 3 to 4 business days. We insure our international shipments, protecting you against loss, damage or theft.
International shipments require customs paperwork to be completed. It is compulsory to describe the goods inside; however, we use discreet terms such as “Exercise Kit”.
Online tracking will be provided, and most couriers will give an estimated delivery date. We secure our packages with signature on delivery. If no one is home, the courier will leave a calling card instructing where to collect your item.
